Last updated: October 15, 2026
Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing times may vary during busy periods or when additional order verification is required.
NOVALOVO currently focuses on customers in the United States. Shipping availability depends on the product, destination, warehouse inventory, and shipping service available at checkout.
Delivery estimates depend on the product's shipping origin and selected shipping method.
Delivery estimates begin after order processing and are not guaranteed. Delays may occur because of weather, carrier disruptions, customs inspections, or other circumstances beyond our reasonable control.
Shipping charges, if applicable, are displayed at checkout before payment. Shipping costs may vary according to the product, destination, package weight, and available shipping method.
Where tracking is available, tracking information will be provided after the order has shipped. Tracking updates may take some time to appear in the carrier's system.
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an address error. Changes cannot be guaranteed after an order has entered fulfillment.
If your order is delayed, appears lost, arrives damaged, or contains an incorrect or missing item, contact support@novalovo.com with your order number and relevant photographs or tracking information.
International shipments may be subject to customs duties, taxes, or other import charges where applicable. Any applicable charges and responsibilities will depend on the shipment and destination.
For shipping questions or assistance with an order, contact:
Email: support@novalovo.com
Website: https://www.novalovo.com/pages/contact
Phone: +1 (307) 855-1771